Three ways to boost the performance of health care chatbots

Health care chatbots, powered by AI, are increasingly prominent, with options like Youper, Ada Health, and Florence. They offer various functions, including appointment scheduling, inquiries handling, reminders, symptom interpretation, and connecting users with real doctors. Yet, they face challenges. Improving their performance and user satisfaction involves continuous training with updated information, sensitivity to emergencies like strokes, and ensuring ease of use, particularly for vulnerable populations. By addressing these areas, chatbots can enhance health care accessibility, lighten the load on medical providers, and advance health equity, promising a bright future in the field.